Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unaltered, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@viaggiohardware.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@viaggiohardware.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products or special orders. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Sale Items/Price-adjustments
If you see an item on sale, don't wait around to purchase it. Sale prices are not permanent and special promotions often end within a few days.
If we mark down the price of an item you've already purchased, let us know and we will gladly adjust the sale price at your request within 14 days of your shipment date. Price adjustments will be credited back to the original form of payment used to purchase the item. Price adjustments are only valid for items purchased at ViaggioHardware.com.
We do not price match products sold through 3rd Party retailers or websites like Ebay, Overstock.com, Amazon, Wayfair, Home Depot, Build.com, House of Antique Hardware, Houzz and MyKnobs.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For more information, please contact us directly via the form on our CONTACT US page using the topic "Returns/Exchanges/Warranty".
Returns Contact Info
Phone: 1-800-522-7336
Email: support@viaggiohardware.com