FAQS

All products are assembled in Denver, CO and will be built for your order by our experienced, long-term personnel. Once we receive your order, normal order turn-around time is 3-5 days. Our fill-rate averages over 99%!

We ship both domestically and to a select number of international locations. Shipping times depend on your location. If you live down the street from us in Colorado, you'll get it faster than if you live in Alaska. Receive free shipping via FedEx Home Delivery® or FedEx Ground Delivery® in the U.S on orders over $200.  Expedited shipping option are available during checkout.

Shipping charges are calculated after all discount offers and promos have been added and before tax is applied. If you did not receive free shipping on your order, it may have been because your total before tax or after your coupon was applied was below the minimum amount needed to receive free shipping.

Yes. All orders totaling $200 or more will be shipped via FedEx Home Delivery® or FedEx Ground Delivery® at no charge. On orders totaling under $200, the customer will assume responsibility for shipping charges. Free shipping is only applied to orders that total over $200 before tax. Orders that total below $200 after coupon/discounts are applied will not be eligible for free shipping.

If for any reason you are not completely satisfied with your purchase, you may return your item(s) within 30 days of purchase. All returns require a proof of purchase. If you purchased a Viaggio® product from a third-party retailer, returns must be initiated through that retailer.

For more information, please contact us directly via the form on our CONTACT US page using the topic "Returns/Exchanges/Warranty".

If you see an item on sale, don't wait around to purchase it. Sale prices are not permanent and special promotions often end within a few days.

If we mark down the price of an item you've already purchased, let us know and we will gladly adjust the sale price at your request within 14 days of your shipment date. Price adjustments will be credited back to the original form of payment used to purchase the item. Price adjustments are only valid for items purchased at ViaggioHardware.com.

We do not price match products sold through 3rd Party retailers or websites like Ebay, Overstock.com, Amazon, Wayfair, Home Depot, Build.com, House of Antique Hardware, Houzz and MyKnobs.com. 

If you need to modify your order, please contact us directly within an hour of placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.

Viaggio® products are manufactured in our state of the art European factory and hand assembled to order by our staff in Denver, Colorado.

Viaggio® products have a lifetime warranty. Refer to the Warranty Section of this site for more information.

A passage function (tubular latch) is used on a closet or hallway door and does not lock. A privacy function (tubular latch) is a good door set to use on a bedroom, bathroom, or any other interior door you want to lock. A dummy knob does not turn and does not function as a working lock. A dummy function is typically used on doors with some other device that holds the door closed.

Rosettes are attached to the door via two machine screws bolted through an interior subplate. The interior rosette is attached to the subplate via a screw-in bushing. The knob or lever is then fixed on the lockset via an oversized hex screw with Nylok thread-locker. Hidden fasteners allow the sleek, uncomplicated design of each rosette to dazzle. 

Both. Viaggio Hardware has square corner latch faces standard. If you need rounded corners, specify them when ordering.

Closet Doors

For closets where the handles on the double doors do not need to latch, two single dummy sets may be installed on the exterior side of these doors. Note: bore holes are not required for dummy sets.

Interior French Doors

For interior French/double doors that need to latch, install a double dummy set on one side and a passage set on the other. If the doors need to lock, substitute a privacy set for the passage set. Bore holes are necessary for doors that have latches. Alternatively, you can also use a double dummy set on each door if the doors have roller catches, flush bolts, or surface bolts to latch them shut.

Exterior French Doors

For exterior French/double doors with entry handlesets, we recommend ordering a dummy entry handleset set and a regular entry handleset to provide a locking mechanism between the two doors. If you prefer a detached deadbolt, we recommend ordering a single dummy interior set for the non-dominant door. For the main door, we recommend a full entry set to provide a locking mechanism between the two doors.

If you have additional inquiries, please contact us directly via the form on our CONTACT US page using the topic "General Inquiry".

Absolutely! If your door is already prepped for locks, you will only need a Philips screwdriver. For additional installation support, please view our Installation Help section.

Absolutely. We have deadbolts for precisely this purpose.

Yes. This is called a split style and is considered a custom item. Custom orders may require an extra business day to process and may be subject to additional charges. All custom orders must be ordered via phone with Viaggio Hardware or through your local showroom dealer.

Yes. This is called a split finish and is available as a custom order by calling our customer service department at: 1.800.522.7336

Yes, we can provide either keyed alike or keyed different options at no additional cost to you. Kindly specify your preference in the cart notes.

Yes, we do offer a Trade Program. Please contact our customer service team at support@regal-brands.com

Yes! Our high-grade brass can be recycled ad-infinitum. Even the brass shavings created during manufacturing are collected and recycled into new brass.

When ordering door hardware, it is essential to know what will work with your door. If you have a new door, you may need to create your own bore hole. If you are replacing the hardware on an existing door, be sure to measure to determine which backset size will work with your door. Additionally, you will want to measure the thickness of the door to make sure the hardware fits.

BACKSET
To determine the correct backset measurement for your door, you will need to measure the distance from the edge of the door to the center of your bore hole.

DOOR THICKNESS
The distance from the inside edge to the outside edge of a door is the door thickness measurement. The industry standard for modern (post-1950) front doors is 1 3/4”. Many interior doors measure 1 3/8” thick. If your door is thicker than 1 3/4”, choose products from Grandeur Hardware, from which thick door kits are available

Handing of doors is critical when selecting Sets with Levers, Long Plates,or Split Design combinations. Handing for door sets is determined by standing on the OUTSIDE FACING THE DOOR.

While standing on the outside of the door, locate the door hinge location.

If the hinge is on the left, the door is left hand.

If door hinge is on the right, the door is right hand.

No. Standard door preparation with a 2 1/8″ cross-bore is sufficient. But, you should measure your backset to see if it’s 2 3/8″ or 2 3/4″.

To determine the correct backset measurement for your door, you will need to measure the distance from the door’s edge to the center of your bore hole.

California’s Proposition 65 requires businesses to disclose when their products contain potentially hazardous chemicals. Regal Brands/Viaggio Hardware is complying with the law and notifying users that our products contain trace amounts of some chemicals listed in Prop 65. The risk of exposure to these chemicals from our products is very low. However, we are complying with the law to protect our customers.

The following warning is included across our family of brands because our products contain brass, including trace amounts of lead, which are potentially hazardous:

WARNING: This product can expose you to chemicals, including lead, which is known to the state of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.