General Questions

We have many Authorized Showrooms and Ecommerce Dealers. And, you may contact us directly to purchase as well.

All products will be assembled for your order by our experienced, long-term personnel. The standard order turn-around time is 3-5 days once we receive the order from our Dealer. Our fill-rate averages over 99%!

Our warehouse is located in Denver, Colorado.

Absolutely! If your door is already prepped for locks, you will only need a Philips screwdriver. For additional installation support, please view our Installation Help section.

Viaggio Hardware Manufacturer Suggested Retail Pricing (MSRP) is listed in the Viaggio Hardware Brochure. To view or download the brochure, please visit our Product Literature Page. Our dealers set their prices based on MSRP, so be sure to check with them.

Yes. All orders totaling $100 or more will be shipped FedEx Ground at no charge. On orders totaling under $100, the customer will assume responsibility for shipping charges.

Viaggio products have a lifetime warranty. Refer to the Warranty Section of this site for more information.

Product Questions

Rosettes are attached to the door via two machine screws bolted through an interior subplate. The interior rosette is attached to the subplate via a screw-in bushing. The knob or lever is then fixed on the lockset via an oversized hex screw with Nylok thread-locker. Hidden fasteners allow the sleek, uncomplicated design of each rosette to dazzle. 

A passage function (tubular latch) is used on a closet or hallway door and does not lock. A privacy function (tubular latch) is a good door set to use on a bedroom, bathroom, or any other interior door you want to lock. A dummy knob does not turn and does not function as a working lock. A dummy function is typically used on doors with some other device that holds the door closed.

No. Standard door preparation with a 2 1/8″ cross-bore is sufficient. But, you should measure your backset to see if it’s 2 3/8″ or 2 3/4″.

To determine the correct backset measurement for your door, you will need to measure the distance from the door’s edge to the center of your bore hole.

Both. Viaggio Hardware has square corner latch faces standard. If you need rounded corners, specify them when ordering.

Absolutely. We have deadbolts for precisely this purpose.

Yes. This is called a split style and is considered a custom item. Custom orders may require an extra business day to process and may be subject to additional charges. All custom orders must be ordered via phone with Viaggio Hardware or through your local showroom dealer.

Yes. This is called a split finish and is available as a custom order by calling our customer service department. 

No. But it would be best if you mentioned “keyed alike” when placing an order through an Authorized Showroom or Authorized Ecommerce Dealer.

Technical Questions

Yes! Our high-grade brass can be recycled ad-infinitum. Even the brass shavings created during manufacturing are collected and recycled into new brass.

Forging costs more, but it produces stronger locksets without defects and with better detail. See the forging section on this site for more interesting details.

No. Adjustable latches are not as durable as non-adjustable latches. When you order, you will need to specify if you need 2-3/8″ or 2-3/4″ backset latches.

When ordering door hardware, it is essential to know what will work with your door. If you have a new door, you may need to create your own bore hole. If you are replacing the hardware on an existing door, be sure to measure to determine which backset size will work with your door. Additionally, you will want to measure the thickness of the door to make sure the hardware fits.

BACKSET

To determine the correct backset measurement for your door, you will need to measure the distance from the door’s edge to the center of your bore hole. (see image below)

Measuring Backset Size

DOOR THICKNESS

The distance from the inside edge to the outside edge of a door is the measurement for door thickness. The industry standard for modern (post-1950) front doors is 1-3/4″. Many interior doors measure 1-3/8″ thick. If your door is thicker than 1-3/4″, thick door kits are available.

Handing of doors is critical when selecting any set with a lever, split finish, or split design combination. 

Handing for door sets is determined by standing on the OUTSIDE, FACING THE DOOR.

*Outside of a door refers to the side of the door that faces away from the room.

How to Determine Handing

Ageless Iron privacy sets have an emergency release hole on the exterior rosette or plate. We include a special key which is inserted into this hole to unlock the privacy function.

California’s Proposition 65 requires businesses to disclose when their products contain potentially hazardous chemicals. Regal Brands is complying with the law and notifying users that our products contain trace amounts of some chemicals listed in Prop 65. The risk of exposure to these chemicals from our products is very low. However, we are complying with the law to protect our customers.

The following warning is included across our family of brands because our products contain brass, including trace amounts of lead, which are potentially hazardous:

WARNING: This product can expose you to chemicals, including lead, which is known to the state of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.